At Fastoz, we strive to provide you with a seamless shopping experience and stand behind the quality of our products. If you are not entirely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.

Eligibility for Refund

You may be eligible for a refund under the following circumstances:

1. Defective or Damaged Products: If the product you receive is defective, damaged, or not as described, you can request a refund.

2. Order Cancellation: If you decide to cancel your order then you should do it before the order has been accepted by the Seller.

3. Late or Non-Delivery: In the event that your order is significantly delayed or doesn't arrive, you may be eligible for a refund.

Return Process

To initiate the refund process, follow these steps:

1. Contact Customer Support: Reach out to our dedicated customer support team at support@fastoz.in within 24 hours of receiving your order. Provide your order details, along with clear images or descriptions of the issue.

2. Evaluation: Our team will review your request and assess whether it meets the criteria for a refund. This process may involve communication and providing additional information.

3. Return Instructions: If your refund request is approved, we will provide you with instructions on how to return the product. Please ensure that the item is properly packaged to prevent further damage during transit.

4. Refund Processed: Once we receive and inspect the returned item, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase.

Exclusions

Please note the following exclusions from our refund policy:

• Products damaged due to misuse, negligence, or improper handling.
• Items that show signs of wear and tear after use.
• Products with tampered or missing serial numbers, labels, or tags.
• Items that are part of non-returnable categories, such as perishables, intimate items, or personalized products.

Refund Timelines

Refund processing times may vary depending on the payment method and your financial institution. Generally, refunds are processed within 7 business days of us receiving the returned item.

Contact Us

If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer support team at support@fastoz.in. We are here to assist you and ensure that your shopping experience with us is nothing short of exceptional.

Thank you for choosing Fastoz. Your satisfaction is our priority.